Q&A

What is our Shipping Policy?

All standard shipping will be done via Fed-ex Ground or UPS Ground, whichever is most cost effective. Cost will vary by the weight and dimensions of the product and the final destination's ZIP code. All orders placed are usually processed and shipped within 2 to 3 business days unless otherwise indicated. Due to certain circumstances, there may be times where delays occur. Solar Lighting Store cannot guarantee an exact shipping date. There is no shipping during weekends (Saturday and Sunday). Orders placed during the weekend and national holidays are usually shipped the next business day. After an order is placed, a customer support representative will e-mail the customer a shipping quote. The customer can then approve or cancel the order under no penalty.

What happens if we have wrong/damaged products?

Our goal is to ensure that we get your order right the first time. Incorrect or damaged orders can be corrected by contacting us .

What is your return Policy?

Quality assurance and your satisfaction are vital to our organization. Your satisfaction is guaranteed ! If for any reason you are not satisfied with a purchase, you may return or exchange a product within 7 days of receiving it, we reserve the right if a small restocking fee is applicable determined by each specific occurrence.

We suggest that you inspect all products upon receipt of shipment to determine any freight damage (visual or otherwise). Any damage must be reported to us via email within 48 hours. For returns, please notify us prior to returning all products in order to obtain a Returns Authorizing Number (RAN). Returns will not be accepted without our prior written approval. Credit may be issued upon receipt of receiving and processing defective goods.

Can I cancel my Order?

Unshipped items can be cancelled as long as the item was not manufactured specifically for the customer. Some items, while they can be cancelled, involve a manufacturer's cancellation fee, for which the customer is liable.